Frequently Asked Questions

  • Where are you located?
    The Best Buy on Massage Chairs is located in the tax-free town of Seabrook, New Hampshire. We are right over the Massachusetts and New Hampshire state line and approximately 45 minutes North of Boston.
  • What are your business hours?
    We are open Monday - Thursday from 9 AM - 6 PM EST, Friday 9 AM - 5 PM EST
  • Can I speak with someone directly?
    You can always speak to someone at The Best Buy on Massage Chairs. Give us a call at 603-910-5200, we are here for your convenience! You can reach a sales representative by phone at 603-910-5200, 9 AM - 6 PM EST, Friday 8 AM - 5 PM EST.
  • How long have you been in business?
    Our parent company, I.C.E., has been incorporated since 2005 and has an A+ rating with the Better Business Bureau.
  • Can I place my order over the phone?
    Of course! We recommend calling our informative sociable staff especially when you have any questions about your purchase. We can be reached at 603-910-5200 Mon-Fri, 9 AM - 6 PM EST.
  • How will I know if my order has been received?
    Immediately after your purchase you will receive a confirmation email explaining your purchase and details.
  • When is payment taken for my order?
    Payment is taken immediately after the order is processed online or through your sales rep. For the security of your card, we do this so we do not keep any open credit information and everything is processed instantaneously.
  • What do I do if I want to cancel my order?
    Contact us as soon as possible. As long as your item has not shipped yet we can cancel your order and credit you the full amount. If your order has already shipped please refer to our return policy.
  • Do you ship outside the continental United States?
    Yes, we do ship to Canada for an additional fee. Call to get a quote today. Alaska and Hawaii have extra fees as well.
  • How long will it take for me to receive my items?
    Some products could ship within a week and some could take up to 2 -3 weeks depending on the product. To ask more questions about delivery time please give us a call at 603-910-5200.
  • Can I upgrade my standard delivery?
    Yes, we offer a white glove service where the product is hand-delivered into your destination and set up with packaging removal. If you have any questions regarding white glove delivery pricing, please call us at 603-910-5200.
  • What should I do if my order was damaged during shipment?
    In the rare incidence that your package has arrived damaged upon delivery, contact a representative at 800-700-1022 upon delivery to discuss your options. Remember to always inspect your package with the carrier when it is delivered.
  • Do you charge sales tax?
    New Hampshire is a tax-free state, so we do not charge sales tax! Please Note: Some states require that taxpayers fill out a “use tax” return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.
  • Do you offer quantity discounts?
    Yes, we do offer quantity discounts. Please call 866-486-9327 to get a quote.
  • Do you price match?
    Our mission is to give you the best value on the perfect Certified Pre-Owned massage chair for you. If you were able to find the same Certified Pre-Owned massage chair at a lower price, please contact a sales representative to see if we are able to match it.
  • What is your Return Policy?
    We offer a 30-day return policy,  which will go into effect after the product has been shipped. Please notify a customer service representative to receive a return authorization number.